How to contact the CRTC with your complaint If you want to contact the CRTC with a complaint, you can use one of the methods below. You will be informed if your complaint should be directed to the CCTS or another agency. If the company doesn't respond within three weeks, the CRTC sends a written reminder.If your complaint alleges that the company infringed the If you're not satisfied with the response to a complaint handled by CRTC staff, you can request in writing that the CRTC review the complete file and issue a decision.Canadian Radio-television and Telecommunications Commission
If you register a complaint by phone, you may also need to send a written version to make sure the CRTC has all the relevant information. The Canadian Legal Newswire is a FREE newsletter that keeps you up to date on news and analysis about the Canadian legal scene.
You will be informed if your complaint should be directed to the CCTS or another agency.
This applies to all service providers (telephone, cellular and VOIP, internet services).If you want to contact the CRTC with a complaint, you can use one of the methods below. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. If it is, contact the Council. On Feb. 21, TekSavvy Solutions Inc. filed a complaint with the Competition Bureau, alleging that internet service providers Bell Canada and Rogers Communications Canada Inc. have engaged in anti-competitive practices such as rate manipulation.TekSavvy argued that Bell and Rogers had met all three requisites under In its complaint, TekSavvy charged that the alleged anti-competitive conduct had resulted in or could result in many unfavourable consequences: higher retail prices in Canada compared with other countries, costing Canadian consumers millions of dollars; the exit of wholesale-based competitors such as TekSavvy from retail internet markets; and a decreased likelihood that competitors would enter new markets, such as mobile markets.In 2019, the Canadian Radio-television and Telecommunications Commission (CRTC) found that Bell and Rogers had violated rate-setting rules more than 50 times from 2016 to 2019 and had inflated rates sometimes by more than 900 per cent. A World of Choice - A roadmap to maximize choice for TV viewers and to foster a healthy, dynamic TV market (Broadcasting Regulatory Policy CRTC 2015-96) Coming into force of requirements for a small entry-level basic service and flexible packaging options (Information Bulletin CRTC 2016-59) Related Topics. If no further action comes out of the proceeding, the CRTC may not contact you again. Other complaints including complaints about accessibility. “These kind of anti-competitive activities are the reason why Canadians pay among the very highest prices for Internet and Mobile services in the world,” she said. Bell and Rogers sometimes inflated rates by more than 900 per cent, CRTC found You should receive a response from the CRTC within 10 working days after the CRTC receives the complaint, letting you know that your complaint was received.The CRTC may then forward your complaint to the telephone company, asking for a response to your concerns, usually within 20 calendar days.The time it takes to completely resolve a complaint depends on its complexity.
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. The CRTC sends your complaint, as well as your name, address, and telephone number, to the telephone company so it can investigate and resolve your complaint.Under relevant legislation, the company must protect the privacy of your personal information. Is the broadcaster a member of the Canadian Broadcast Standards Council (CBSC)?