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Twilio Flex has several interesting features.
A Flex Flow is a configuration entry and is part of initial Task Channel setup. Users can quickly and easily add a button, create new themes and styles, or even remove entire sections. Twilio Flex is the company’s programmable cloud-based contact centre offering. For example, a new user added to Flex may be available for These special attributes can be formed for any of the Each user that logs in to Twilio Flex via SAML Identity Provider will automatically become a Flex User.Flex will also auto-provision a TaskRouter Worker for this identity - TaskRouter is at the core of Flex and is required to enable intelligent skills-based routing of tasks to Agents or Supervisors.Whenever a user logs in to Flex, all claims passed are checked and updated if necessary, using the Identity Provider as the source of truth. Below, you can find documentation required to set up Flex as a Service Provider in a few popular Identity Providers:Your Identity Provider can provide any number of claims (key-value pairs) to Flex. The Unique ID should be provided in the request header, so it's likely you won't need to explicitly set it.The user data sent to Flex from the Identity Provider is stored in the By default, all attributes will be transformed as strings to TaskRouter attributes except for It is possible to state the attribute type in the attribute name as follows:where type is one of {string | int | boolean | array | stringarray | intarray | booleanarray}Incorrectly defining the attribute type and value (example skill.int defined as "a" or skill.int defined as "1.23") will result in Flex throwing a - The incoming call can also be dequeued to a SIP interface (sip:someone@somedomain.com) or a phone number by setting When dequeuing the call to an international number please ensure the destination country is enabled in Twilio Console > Programmable Voice > Calls and Geo Permissions.You can also define the TaskRouter capacity per channel via these attributes. If you would like to update a specific Worker attribute directly then please do not configure it in the Identity Provider claims/attributes.Otherwise, you would use your own self-hosted Flex URL.Yes, Twilio Console users (except those that are only The Twilio Console won't automatically launch Flex if it is self-hosted on another domain. Notice: Removing a phone number from Flex does not remove this phone number from your Flex project. Built to meet your customer engagement needs, Flex was created with customization in-mind, allowing you to quickly build a tailor-made agent desktop UI, and integrate data from your existing CRMs, WFO/WFM software, and more. Once your app is ready, it will need to be posted online where Twilio can access it. However, Twilio Flex lacks critical reporting and dashboard functionality that most contact centers require. Flex allows for integration with any Identity Provider that supports SAML 2.0 (Such as Google, Active Directory, Okta, etc), enabling you to use your primary corporate account as the identity provider for Flex.The steps to configure Flex as an application (Service Provider) within your Identity Provider will be different depending on which Identity Provider your organization uses. Twilio sets up some of these for you when you install Flex in a project, including SMS and web chat. It allows companies to completely take charge of their contact centre platforms, customising every touchpoint on the experiential pathway. With Twilio’s Facebook Messenger Channel (Beta), you can quickly and easily integrate Facebook into your Flex programmable contact center. Flex is Twilio’s programmable cloud contact center platform. setting agent to Agent and customer to Customer.Defines the visual style of the message area. Get help now from our selectionStart: number Represents the cursor position or the selection start position in the message body. Configuration options.
Twilio Flex has several interesting features.
A Flex Flow is a configuration entry and is part of initial Task Channel setup. Users can quickly and easily add a button, create new themes and styles, or even remove entire sections. Twilio Flex is the company’s programmable cloud-based contact centre offering. For example, a new user added to Flex may be available for These special attributes can be formed for any of the Each user that logs in to Twilio Flex via SAML Identity Provider will automatically become a Flex User.Flex will also auto-provision a TaskRouter Worker for this identity - TaskRouter is at the core of Flex and is required to enable intelligent skills-based routing of tasks to Agents or Supervisors.Whenever a user logs in to Flex, all claims passed are checked and updated if necessary, using the Identity Provider as the source of truth. Below, you can find documentation required to set up Flex as a Service Provider in a few popular Identity Providers:Your Identity Provider can provide any number of claims (key-value pairs) to Flex. The Unique ID should be provided in the request header, so it's likely you won't need to explicitly set it.The user data sent to Flex from the Identity Provider is stored in the By default, all attributes will be transformed as strings to TaskRouter attributes except for It is possible to state the attribute type in the attribute name as follows:where type is one of {string | int | boolean | array | stringarray | intarray | booleanarray}Incorrectly defining the attribute type and value (example skill.int defined as "a" or skill.int defined as "1.23") will result in Flex throwing a - The incoming call can also be dequeued to a SIP interface (sip:someone@somedomain.com) or a phone number by setting When dequeuing the call to an international number please ensure the destination country is enabled in Twilio Console > Programmable Voice > Calls and Geo Permissions.You can also define the TaskRouter capacity per channel via these attributes. If you would like to update a specific Worker attribute directly then please do not configure it in the Identity Provider claims/attributes.Otherwise, you would use your own self-hosted Flex URL.Yes, Twilio Console users (except those that are only The Twilio Console won't automatically launch Flex if it is self-hosted on another domain. Notice: Removing a phone number from Flex does not remove this phone number from your Flex project. Built to meet your customer engagement needs, Flex was created with customization in-mind, allowing you to quickly build a tailor-made agent desktop UI, and integrate data from your existing CRMs, WFO/WFM software, and more. Once your app is ready, it will need to be posted online where Twilio can access it. However, Twilio Flex lacks critical reporting and dashboard functionality that most contact centers require. Flex allows for integration with any Identity Provider that supports SAML 2.0 (Such as Google, Active Directory, Okta, etc), enabling you to use your primary corporate account as the identity provider for Flex.The steps to configure Flex as an application (Service Provider) within your Identity Provider will be different depending on which Identity Provider your organization uses. Twilio sets up some of these for you when you install Flex in a project, including SMS and web chat. It allows companies to completely take charge of their contact centre platforms, customising every touchpoint on the experiential pathway. With Twilio’s Facebook Messenger Channel (Beta), you can quickly and easily integrate Facebook into your Flex programmable contact center. Flex is Twilio’s programmable cloud contact center platform. setting agent to Agent and customer to Customer.Defines the visual style of the message area. Get help now from our selectionStart: number