I have sound but no picture If you hear sound on certain channels (e.g., The Weather Network HD, etc. ) Press the power button on the digital box to turn it on. Not all Shaw packages, services and hardware are available in all regions. Looking for Shaw Direct for business? Wait 30 seconds while it resets, then plug it back in. Enter your location for accurate product availability Contact Us If that doesn't solve the issue, find more solutions in the article your digital box by unplugging its power cord from the wall or power bar, waiting 30 seconds while it resets, and then plugging it back in. This does not currently apply to BlueCurve TV remote controls.This error message will appear on your TV when the digital box has stopped receiving the signal required to display that channel. Read the article If you receive error messages when attempting to access Shaw On Demand, or you're unable to access Shaw On Demand content, read the article If you are unable to hear the audio track of the program you are currently watching, it may be due to the TV being on mute, SAP/MTS being enabled, an incorrect TV input setting, or issues with the audio settings of your digital box. Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Try these related articles and discussions. This can occur either on all or individual channels.Try refreshing your channel listings from My Shaw. Equipment not purchased by you must be returned to Shaw if any of your services are cancelled. Learn how to troubleshoot external hard drive issues when configuring your Shaw Direct TV hardware. If other Shaw remotes work where the original one fails, review the first three steps below. The equipment you rent or purchase may be new or refurbished. Setup and How-to © 2020 Shaw Satellite G.P., All Rights Reserved. This can quickly fix issues with missing channels that you're subscribed to, or that are on free preview. Last night my neighborhood had a power outage for a couple of minutes. Channel and Theme Pack availability vary by market.
For more information, read the article Not what you're looking for? If it turns on and you can see programming on your TV:You can find easy-to-follow instructions for reprogramming your Shaw remote in the articleFirst, identify the type of remote control you have.
Available parental controls will vary by digital box. If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. If that doesn't correct your issue, you'll find solutions to common issues below.If a “No Signal”, “No Source”, or “No Input” message appears on your television screen, the television isn't receiving a signal from your digital box. Shaw Direct is committed to providing you with help in troubleshooting your PVR. Top Support Articles but there is no picture on your TV screen, your TV may be tuned to an MPEG-4 channel with a digital box that is not MPEG-4-compatible.
If you are setting up an external hard drive for the first time, you can find system requirements and setup instructions on our feature page. If other normally-working remotes don’t work in this room, skip to Step 4. When restored, my PVR started flashing "8888" for a few minutes and then turned itself off and then on again still flashing "8888". A loose cable connection between your TV and digital box may be to blame, or you might have the wrong input setting selected. Contact Us Location: Recording issues your digital box by unplugging its power cord from the wall or power bar. Support For information about these issues, read the articleThere are a few things you can try.