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Secure, predictive, proactive support features enable you to get the most value from your NetApp solution.For customers who want a high level of support, SupportEdge Premium combines innovative remote troubleshooting and resolution capabilities with expert on-site resources as needed.For systems that do not require Premium support but need to be up and running for other applications, SupportEdge Standard delivers service options to assure availability.SupportEdge Secure Government is tailored to the needs of government organizations worldwide, offering Premium support while meeting security requirements.Get software support for your NetApp system and host-based software—including remote technical support, access to the NetApp Support site, and software updates. The center provides more options for contacting NetApp for support and enables NetApp Support staff to identify the customer or partner upon contact and customize the support that customer needs.
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The Cloud Insights paid subscription technical support is available via chat, phone, or web ticketing. You must have an active Cloud Insights subscription to use these support options:You can also request sales support by clicking on the Your Cloud Insights serial number is visible within the service from the From the Products > My Products menu tab, use Product Family “SaaS Cloud Insights” to locate all your registered serial numbers:You can view or download information and details about supported Data Collectors in the RIGHT-SIZE YOUR STORAGE WITH A QUICK, 3-MINUTE ASSESSMENT. Activating support entitlement enables you to access technical support over the online chat, the web ticketing system, and the phone.
Predictive, proactive support features enable you to get the most value from your NetApp solution:SupportEdge Protect for Government is an add-on to either SupportEdge Advisor or SupportEdge Expert. Chat is not available to NetApp internal users, secure users, and disabled accounts.The hours are Monday through Friday, 7 a.m to 7 p.m. Pacific Time.Yes, guest users can initiate a chat on their My Profile page. Submit. slideshare. When the feature is available, customers will see a Live Chat icon on the NetApp Support site’s User Profile, Product Information, and Register Product pages.Chat is available to all external users except secure users.
Supplements required product-level support from NetApp, Cisco, and VMware. community. Click Submit and provide the additional product details when prompted.