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If you are looking to give feedback on our new site, please send it along to To view this site properly, enable cookies in your browser. What I thought I'd do is share some of the structures that we had in place to support where we are today, which is in a complete work from home environment. “I was looking for something similar to that, that had a founder and a board that were on the same page ... that had a company, a brand and a product that could do more.”Mr. Mr. Keiser was most recently chief operating officer at San Francisco’s Zendesk, which makes customer service software. This is the 37th article in the “Beyond CIO” series. It has been exciting, having been a CIO, to see how the role and the value of the role has shifted. They have been mitigated with unlimited processing and storage capacity. Holmes will pass the torch to Keiser on July 6, 2020, and remain Chairman of the company’s board. In the customer service world that we are in at Zendesk, you effectively are selling to Chief Customer Officers, The Head of Customer Support, and possibly some component of Sales or Marketing organizations. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Fortunately, we are seeing a reinvigoration of the role. As someone who still maintains the CIO responsibilities while in the COO role and someone who has been a CIO with multiple companies, how do you interact with these customers? When I talk to CIOs of traditional companies that are trying to figure out how to unwind, specifically when I went back to Gap, I had a big application chart that hung on my wall with over five hundred legacy applications on it color coded by decade. Tom Keiser is affiliated with Zendesk, Inc., Gap, Inc., L Brands, Inc., Capgemini France SAS, BellSouth LLC, Ernst & Young LLP, The Coca-Cola Company, Ernst & Young LLP (Missouri), ThermoTrex Corp., Big Brothers Big Sisters of Central Ohio Stay informed and up-to-date on your network with RelSci news and business alerting service. As you reflect back, what advice would you offer to a Chief Information Officer of one of those enormous companies that are 25 years old, or even older, to replicate some of the magic of a startup? Can you talk about your role as Chief Operating Officer? That means:Comments that violate our community guidelines will be removed.© Copyright 2020 The Globe and Mail Inc. All rights reserved. You can approach it from the underlying infrastructure which locks you into a cycle of buying new operating systems and new hardware and having to refresh those every few years to keep their old applications alive and porting.
If you are looking to give feedback on our new site, please send it along to To view this site properly, enable cookies in your browser. What I thought I'd do is share some of the structures that we had in place to support where we are today, which is in a complete work from home environment. “I was looking for something similar to that, that had a founder and a board that were on the same page ... that had a company, a brand and a product that could do more.”Mr. Mr. Keiser was most recently chief operating officer at San Francisco’s Zendesk, which makes customer service software. This is the 37th article in the “Beyond CIO” series. It has been exciting, having been a CIO, to see how the role and the value of the role has shifted. They have been mitigated with unlimited processing and storage capacity. Holmes will pass the torch to Keiser on July 6, 2020, and remain Chairman of the company’s board. In the customer service world that we are in at Zendesk, you effectively are selling to Chief Customer Officers, The Head of Customer Support, and possibly some component of Sales or Marketing organizations. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Fortunately, we are seeing a reinvigoration of the role. As someone who still maintains the CIO responsibilities while in the COO role and someone who has been a CIO with multiple companies, how do you interact with these customers? When I talk to CIOs of traditional companies that are trying to figure out how to unwind, specifically when I went back to Gap, I had a big application chart that hung on my wall with over five hundred legacy applications on it color coded by decade. Tom Keiser is affiliated with Zendesk, Inc., Gap, Inc., L Brands, Inc., Capgemini France SAS, BellSouth LLC, Ernst & Young LLP, The Coca-Cola Company, Ernst & Young LLP (Missouri), ThermoTrex Corp., Big Brothers Big Sisters of Central Ohio Stay informed and up-to-date on your network with RelSci news and business alerting service. As you reflect back, what advice would you offer to a Chief Information Officer of one of those enormous companies that are 25 years old, or even older, to replicate some of the magic of a startup? Can you talk about your role as Chief Operating Officer? That means:Comments that violate our community guidelines will be removed.© Copyright 2020 The Globe and Mail Inc. All rights reserved. You can approach it from the underlying infrastructure which locks you into a cycle of buying new operating systems and new hardware and having to refresh those every few years to keep their old applications alive and porting.