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We’re going to take Agent reply count Sum Grouped by Agent name to give us a ‘Finally lets look at a really interesting combination of chart settings that will tell us who owned any tickets that ‘If your resulting chart looks like this then don’t worry – it just means you haven’t got any tickets that breached SLA!Your final step is to set any top level Filters you require on the report, such as a Date Range, Group, or Product, and a scheduled export if desired. If you want to report on a different time scale then remove this from the chart settings completely and just set it on the report in one place.There are many more metrics and charts inside Analytics than covered here. Web and mobile traffic, marketing effectiveness, sales performance, and other data can be analyzed. To connect to data, set the following connection properties: All Rights Reserved. FreshDesk makes use of basic authentication. You might see this in your ‘To look at each agent’s slowest response time, we follow the same settings but change the value to Maximum rather than average. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations. From there, it's easy to perform the in-depth analysis you need. We are going to set a filter for each of our Products, and also add an Agent name is not Empty filter to exclude any unassigned tickets.If you have a large number of agents then you might want to create charts just to show your ‘Top #’ and ‘Bottom #’ performers. This website stores cookies on your computer. Analytics software enables organizations to identify and interpret patterns and trends in data in order to describe, predict, and optimize business performance.
The CData ODBC Driver for Freshdesk enables access to live data from Freshdesk under the ODBC standard, allowing you work with Freshdesk data in a wide variety of BI, reporting, and ETL tools and directly, using familiar SQL queries. This website uses cookies to enhance the user experience and to measure site performance and usage.
This data is usually most easily viewed in a bar chart to show a ‘If you have multiple Products or Groups within Freshdesk, then you’ll probably want to break this data down further. Freshdesk gives us several metrics in this area, including ‘Agent reply count’, ‘Private notes’, Agent reply’, and ‘Agent responses’. The CData ODBC Driver for Freshdesk enables access to live data from Freshdesk under the ODBC standard, allowing you work with Freshdesk data in a wide variety of BI, reporting, and ETL tools and directly, using familiar SQL queries. Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more) With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps. Any source, to any database or warehouse.Fully-integrated Adapters extend popular data integration platforms.Deliver high-performance SQL-based data connectivity to any data source.Extend BI and Analytics applications with easy access to enterprise data.Create and connect APIs & services across existing enterprise systems.SQL-based Data Connectivity to more than 150 Enterprise Data Sources. Create dynamic charts and perform analytics based on Freshdesk data in Clear Analytics. These cookies are used to collect information about how you interact with our website and allow us to remember you. Again Freshdesk have made a metric available to us, giving you the ability to choose from a value in business hours or calendar hours, along with maximum, minimum, sum and average values.All of these response and resolution time charts can give you a good feel for how quickly your agents are acting on tickets. Freshdesk have thought of this need and given us a ‘First response time’ metric.
The Blueprint covers Freshdesk's features, benefits, and more in this review.
We’re going to take Agent reply count Sum Grouped by Agent name to give us a ‘Finally lets look at a really interesting combination of chart settings that will tell us who owned any tickets that ‘If your resulting chart looks like this then don’t worry – it just means you haven’t got any tickets that breached SLA!Your final step is to set any top level Filters you require on the report, such as a Date Range, Group, or Product, and a scheduled export if desired. If you want to report on a different time scale then remove this from the chart settings completely and just set it on the report in one place.There are many more metrics and charts inside Analytics than covered here. Web and mobile traffic, marketing effectiveness, sales performance, and other data can be analyzed. To connect to data, set the following connection properties: All Rights Reserved. FreshDesk makes use of basic authentication. You might see this in your ‘To look at each agent’s slowest response time, we follow the same settings but change the value to Maximum rather than average. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations. From there, it's easy to perform the in-depth analysis you need. We are going to set a filter for each of our Products, and also add an Agent name is not Empty filter to exclude any unassigned tickets.If you have a large number of agents then you might want to create charts just to show your ‘Top #’ and ‘Bottom #’ performers. This website stores cookies on your computer. Analytics software enables organizations to identify and interpret patterns and trends in data in order to describe, predict, and optimize business performance.
The CData ODBC Driver for Freshdesk enables access to live data from Freshdesk under the ODBC standard, allowing you work with Freshdesk data in a wide variety of BI, reporting, and ETL tools and directly, using familiar SQL queries. This website uses cookies to enhance the user experience and to measure site performance and usage.
This data is usually most easily viewed in a bar chart to show a ‘If you have multiple Products or Groups within Freshdesk, then you’ll probably want to break this data down further. Freshdesk gives us several metrics in this area, including ‘Agent reply count’, ‘Private notes’, Agent reply’, and ‘Agent responses’. The CData ODBC Driver for Freshdesk enables access to live data from Freshdesk under the ODBC standard, allowing you work with Freshdesk data in a wide variety of BI, reporting, and ETL tools and directly, using familiar SQL queries. Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more) With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps. Any source, to any database or warehouse.Fully-integrated Adapters extend popular data integration platforms.Deliver high-performance SQL-based data connectivity to any data source.Extend BI and Analytics applications with easy access to enterprise data.Create and connect APIs & services across existing enterprise systems.SQL-based Data Connectivity to more than 150 Enterprise Data Sources. Create dynamic charts and perform analytics based on Freshdesk data in Clear Analytics. These cookies are used to collect information about how you interact with our website and allow us to remember you. Again Freshdesk have made a metric available to us, giving you the ability to choose from a value in business hours or calendar hours, along with maximum, minimum, sum and average values.All of these response and resolution time charts can give you a good feel for how quickly your agents are acting on tickets. Freshdesk have thought of this need and given us a ‘First response time’ metric.
The Blueprint covers Freshdesk's features, benefits, and more in this review.